Spoke to customer service and we went over the results. They helped me better understand them. Results were given in a timely manner. Couldn’t be happier with this product. Going to use PRO-LAB products in the future again
I happened to come across an article on the dangers of radon in North American homes. Having small children it concerned me so for a few bucks I picked up this kit . Pretty convenient as you just follow the instructions and send it in. After I got the results and they were positive. I called Pro Lab up where they do the testing and they were more than helpful explaining every detail. The problem has since been fixed, retested and negative results returned. Supper painless and efficient. Considering the harm that could have come to my family I’m glad this product works.
I was very satisfied with the product. The instructions were straight forward and very easy to understand. I was very happy with how quick I got the results. Would definitely recommend the product.
I was looking for results for a second Asbestos test. Called customer service and was able to track down my other samples and they sent me results. I was a great experience. Would definitely use again
Customer service was quick to answer my call. Usually I have to make sure I have at least 30 minutes to spare when calling any customer service helpline. I was very happy I was able to get my answer in less than 5 minutes.
Thank for the information, your process is really simple.
Sent a Radon test last year and misplaced a report, called and requeted another copy and had it in my inbox within minutes. VERY convenient.
Would use again, easy to use.
I live in a 1909 old Virginia farm house in Berryville. I moved there ten years ago and have been repairing the roofs, the walls and had always wanted to remove an old linoleum, which seemed to have been installed at least 60 years ago. I visited my son who is an architect in Minneapolis and warned me right away: ” Do NOT remove that linoleum without having it analyzed for asbestos!” he declared. When I returned to Virginia I was determined to take the first step, that is, having that linoleum analyzed by professionals and went to a local hardware store. I was extremely pleased to find a kit to test asbestos and paid for it. As I read the instructions, I realized that a sample and a check had to be mailed to a company called PRO-LAB to get the results, and I did. I did follow the instructions carefully and accurately; cut out a one inch by one inch sample, place it into the provided plastic bag etc. Soon after I mailed the sample, I received an email from the company which indicated exactly at what date I would receive my report, and I did on that very day they had indicated. Yet the date from the report were extremely technical; they listed components and their percentage. I did in fact have high levels of asbestos in the linoleum. Called PRO-LAB and they answered all of my questions and even gave me the name of types of companies that remove asbestos professionally as it is hazardous material. Now I have to decide how to proceed. PRO-LAB was professional –as their name indicates–and very helpful. I would recommend the company to any resident or business who needs this type or other types of tests since they provide many different types of analyses. Thank you PRO-LAB!
I did two asbestos test and only got results for one. I emailed customer service and they located the second and sent it to me. Great customer service!
You guys are awesome! I received my report on time and when I had a question regarding my results my email was replied to in minutes, which usually is not the case in some places. I am quite happy I can rely on this lab.